Warm Welcome Heating, Cooling & Plumbing LLC, doing business as Warm Welcome Plumbing • Air • Electric (“Warm Welcome,” “we,” “us”) respects your privacy. This policy explains what we collect when you call, text, book service, or visit our website, and how we use and protect it.
Information we collect
- Contact details: name, phone number, email address, and service address.
- Service details: the equipment and problems you describe, appointments, estimates, invoices, and any photos you share.
- Calls and messages: calls and texts with our office and our AI receptionist may be recorded and transcribed so we can book and deliver service.
- Payment information: handled by our payment processors. We do not store full card numbers.
- Website data: basic usage information, such as pages visited, collected through cookies and analytics tools.
How we use it
- To schedule, perform, and follow up on service.
- To send appointment confirmations, reminders, arrival updates, estimates, and invoices.
- To answer your questions and provide customer support.
- To send maintenance reminders and offers, only where you have agreed to receive them.
- To improve our service and keep records the law requires.
How we share it
We do not sell your personal information. We share it only with:
- Service providers that help us run the business, such as our scheduling software, phone and answering providers, and payment processors.
- Equipment manufacturers, utilities, and rebate programs when we register a warranty or file a rebate for you.
- Government authorities when the law requires it.
Text messaging (SMS) privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your choices
- Reply STOP to any text from us to stop texts, or HELP for help.
- Use the unsubscribe link in any marketing email to stop those emails.
- Contact us to update or delete your information. We keep records we are required to keep, such as invoices and warranty records.
Security and retention
We use reasonable safeguards to protect your information and keep it only as long as we need it for service, warranty and legal purposes.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy. The effective date above shows when it last changed.
Contact us
Warm Welcome Heating, Cooling & Plumbing LLC 9056 Marshall Ct, Westminster, CO 80031 office@callwarmwelcome.com (303) 725-0034
